Tintagels Gate

A Time of Valor and Mystery

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Policies,Terms & Conditions

Privacy Policy
Our privacy policy is very simple. We will not share, sell, give, trade, etc. any of your personal information with anybody, period. All information given to us is used by us only. Your phone number will only be used in the event that there is a problem with your order, and we cannot reach you via email. Your email address is used only should we need to get hold of you for order clarification etc. At some point we may send out emails mentioning special sales or items. If you receive one of these emails and would not like to receive any more, you may opt out at any time by emailing us the request. However by doing so, of course you will no longer be notified of or eligible for any special sales.

Do you ship Internationally?
Sorry, at this time we do not ship internationally. 

How do you ship?
We normally ship via UPS Ground. We will also use US Priority mail for smaller packages and P.O. Boxes. 

Do you offer express shipping? 
Yes we can ship your order express. It is not offered as an option in the shopping cart because the cost is very dependent on the weight of the package and the destination. Also express shipping of a large sword can be surprisingly expensive. If you need to have your order shipped express, you should call us for the cost. 

How much is shipping to....? 
You can determine shipping for most orders directly from our site. Simply place the items you are interested in into your shopping cart and select your shipping location.

Shipping - Pay attention to the availability status of the items you order. This is listed directly below the "Add to cart" button. Most "In Stock" items ship within two business days after we receive the order. Other items will give you an approximate shipping time such as "Usually ships in about a week" Pre-Order and Backordered items will ship as soon as they become available. If we know that the turnaround time will be significantly different than listed we will try to let to let you know. Also, you will receive an email notifying you when your order ships. If you order items with different availability, your order will be delayed until all items can ship together, unless you specify differently. Please note that split shipping an order will result in additional charges for the multiple packages, so the lowest cost option is to ship all at once. If you need your order split, please mention that in the special instructions or contact us. 

Shipping Costs - Our cart will provide you with accurate shipping costs in most cases, at least 90% of the time, but the system is not perfect. It is trying to calculate shipping costs for items of all difference sizes and weights in any combination, to any destination. In some cases the actual shipping costs may turn out to be different than estimated. If this happens, we will contact you before shipment to let you know your options. Sometimes, we will actually be able to save you some money and will refund the difference back to you.

Express Shipping - By default most US orders are shipped by UPS Ground or Priority Mail. Should you need your order express shipped, it is suggested that you call us for a quote. 

Order Cancellation - If you need to cancel an order after it has been placed, please contact us ASAP. The best way to do this is by phone, as emails can take a day or so for us to get through them all, leave a message if you have to with your order number. Orders canceled before shipment will be subject to a $5 cancellation fee. This is not meant as a punishment, but is needed to cover our costs involved. Once an order has been shipped it cannot be canceled and will need to be treated as a normal return. We cannot guarantee that we will be able to cancel an order after you place it, but we will do our best. The sooner you contact us the more chance we will be able to do so. The cancellation fee will not apply in the event that the product you ordered turns out not to be available in the expected time frame. In that case you will have the option to wait, cancel or change the order with no additional cost.

Return Policy - We offer a 45 day return policy. If you are unhappy with an item for any reason, you may return it to us within 45 days from when you received it for a full refund or credit, minus shipping costs. Simply email or call us to get a return authorization. Note: Returns must arrive in the same condition they were received, with all original accessories and boxes. We cannot accept items that have been "used" or otherwise damaged. For clothing items it is important to make sure they have not been exposed to smoke, perfumes etc. These items have to smell new to still be considered as new. Items sent back without obtaining a return authorization will be subject to a 15% restocking fee. Items returned that are missing pieces or otherwise not in new condition will be sent back to the customer or partially refunded at our discretion.

If you have *any* questions regarding our policies, please call or email us. We are happy to answer any issues you may have.